FAQ
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1. Is Ascente field service software widely used?
2. What industries is Ascente field service software for?
3. How is Ascente field service software designed to take your business higher?
4. What kind of support does Ascente field service software offer its clients?
5. What features does Ascente field service software have to offer?
6. Can Ascente field service software be customized for my unique industry's needs?
7. How do I know Ascente field service software will streamline my company and make it more efficient?
8. Do you provide on-site training for Ascente field service software?
9. How does the Ascente mobile computing software work?
10. How can Ascente field service software use GPS technology to make my company more efficient?
11. Is Compusource involved in other markets?
12. How long does it take to install and be prepared to use Ascente?
13. How do I get a demonstration of Ascente?
1 .Is Ascente field service software widely used?
A: Yes! Ascente field service management enterprise software is used all over the world.
In fact Ascente field service software is used by many different types of service companies. Ascente products and services include construction software, field service software, service management software, HVAC software, dispatch software and plumbing software.
2. What industries is Ascente field service software for?
A: Ascente is a field service software used for many industries. The range of software for the many industries include:
- Construction software
- Service management software
- HVAC software
- Dispatch software
- Plumbing software
- Refrigeration service software
- Security service software
3. How is Ascente field service software designed to take your business higher?
- Ascente field service management software from Compusource, is the most efficient way to manage and grow your business as efficiency is one of the keys to running a profitable business.
- With types of software including air conditioning / HVAC software, plumbing software, electrical and construction software, Ascente is an integrated suite of applications that manages virtually every aspect of business.
- Ascente field service management software runs on Microsoft® Windows®
- Although Ascente field services software is extremely powerful, it's also extremely simple to use. That's because it was developed with Microsoft®E Visual Basic®E to run on the latest Microsoft Windows operating system using Microsoft MSDE or SQL databases.
- Ascente field service management software also works seamlessly with TRAVERSE®E accounting software.
- Ascente field services software is much more than a call-taking and dispatch software system. It's a fully functioning office management that handles a multitude of service functions, and it works seamlessly with TRAVERSE, to manage a full range of accounting duties including payroll, purchasing, accounts receivable, accounts payable and more.
4. What kind of support does Ascente field service software offer its clients?
A: Ascente field service management software has been a trusted part of the field service industry since 1971. Ascente offers the support your company needs to successfully run each of Ascente's enterprise applications. Support options include:
- Hotline Support - Our customer service personnel are available 12 hours a day, five days a week to answer questions and solve any problems you may have with Ascente field service software. Diagnostics can be performed through an internet connection hookup that is included on every field service management system.
- Field Service Software Subscription Services - Periodic software releases and updates are a part of Ascente's commitment to keep your application software current with all industry software trends and changes, including:
- Training - Full-time field service software training personnel are available with a variety of programs, including on-site and classroom instruction, to insure that your employees are knowledgeable in the day-to-day operation of the field service management software.
- Consultation - Customer service engineers can assist you with decisions concerning operational procedures, software setup, and equipment purchases.
- Hardware Maintenance - Our technical staff can help you setup, implement and care for all hardware devices integrated with your system. One phone call to the Ascente Support Hotline will immediately dispatch personnel to solve hardware related problems. Quick response maintenance agreements are available throughout the U.S.
- Systems Integration - Support with integrating networks, e-mail and internet solutions are available from the Systems Integration Group.
5. What features does Ascente field service software have to offer?
A: Ascente field service management software is a graphical and fully-integrated suite of Windows-based applications designed to increase efficiency and productivity with software for a range of industries including air conditioning/HVAC software, plumbing software, electrical and construction software.
Ascente field services software was created to fill the demand for a graphic interface product to use on Microsoft Windows. Ascente was developed completely in Visual Basic using MSDE or Microsoft SQL databases. The result is a 100% Microsoft standard product.
Ascente field service management software operates under the latest Microsoft Windows operating system.
Ascente's suite of Windows-based applications include:
- Service Management
- Maintenance Contract Management
- Maintenance Tasking
- Quick Purchase Orders
- Construction Job Cost
- Flat Rate Pricing Interface
- Digital Paging
- GPS Inter Face
- Mobile Computing
Ascente field service software integrates seamlessly with TRAVERSE accounting software.
6. Can Ascente field service software be customized for my unique industry's needs?
A: Ascente field service management software is customized for a variety of industries needs. Compusource constantly looks for new ways that Ascente can better serve different field service industries needs. Ascente field services software currently works as:
- Construction software
- Service management software
- HVAC software
- Dispatch software
- Plumbing software
- Refrigeration service software
- Security service software
- As well as software for many other industries
7 .How do I know Ascente field service software will streamline my company and make it more efficient?
A: Ascente field service management software has helped many companies become more efficient. Please view our success stories to see what real customers have said about Ascente field services software.
8. Do you provide on-site training for Ascente field service software?
A: Full-time field service software training personnel are available with a variety of training programs, including on-site and classroom instruction to insure that your employees are knowledgeable in the day-to-day operations of the Ascente field service management software.
9. How does the Ascente mobile computing software work?
A: Service calls are processed in Ascente's Call Taking screen based at the office. The call is then automatically placed on the Dispatch Board. From there it is wirelessly dispatched to the technician's Mobile Computer Truck Board PC. Each call sent includes equipment detail, service history, customer details, purchase order information and much more.
Ascente's ultra mobile technician software features both time and material and flat rate, text messaging and complete jobsite/customer/equipment, history files and much more. We also have a complete mobile computer product line that, when added to the PC, will provide a true mobile field service solution and give each technician the ability to create, and print (and/or e-mail) invoices to your customers at the time of the call. Signature capture and credit card processing is also available.
10 .How can Ascente field service software use GPS technology to make my company more efficient?
A: With real-time location and communications:
- Technicians reach their destinations quickly and safely.
- Management is better able to measure technician performance and efficiency.
- Customer questions are easily resolved and dispatch is able to put drivers at customers' doors in record time.
- Unauthorized vehicle use is identified as it is happening.
When companies know exactly where their drivers are at any given moment they have the ability to respond immediately to everything from customer calls to vehicle emergencies and breakdowns.
Ascente field service software teamed with Fleet Director provides a complete picture, detailing who follows and disobeys company rules on vehicle speed, approved work zones, prohibited geographic areas and approved time for vehicle operation.
11. Is Compusource involved in other markets?
A: Yes in addition to the service and construction contractor market, Compusource provides solutions to the moving and storage industry VanS and to the metal distribution industry MCMS.
12. How long does it take to install and be prepared to use Ascente?
A: While it can take more or less time, the average is 90 days.
13. How do I get a demonstration of Ascente?
A: After we speak with you about your requirements, we arrange a demonstration either over the Internet, at your business or at one of our offices.
